Frequently asked questions
Everything before you call
Still stuck? Call (240) 490-1754 — we'd rather answer it on the phone than have you guess.
What kind of services do you provide?
We perform home improvement, remodeling, restoration, handyman and emergency services. We are your one-stop shop for all things repair, demo and construction.
Are you an insured business?
Yes. We carry general liability insurance and we are bonded.
Do you provide free estimates?
Yes. We offer free estimates in the form of an on-site consultation to discuss your vision and review the specifics of the work. We take any needed measurements and review where the work will be performed. We can also give estimates over email, text and phone — we usually ask for pictures in those cases.
Do you charge by the job or by the hour?
We charge by project, not by the hour. Charging by the project is more advantageous for the customer: any project that goes beyond our estimated completion time is not chargeable to you.
Do I pay for materials on my repair or project?
We include materials in our estimates. We prefer to purchase them so we know we have the accurate amount and the correct part. Repair jobs sometimes require multiple parts due to incompatibility with older existing parts.
Do you require a deposit?
A deposit of up to 33% may be required before work commences. Exclusions apply. Our written estimates state whether a deposit is required, and we are here to answer questions before or during your project.
How and when do I pay for completed services?
We ask for payment upon completion of the work and accept multiple payment methods. Some projects are billed as they progress. We do not offer payment plans or net 30–45 day invoices.
Do you schedule work or consultations on weekends or holidays?
We are open Monday through Friday, with Saturday appointments available. We are closed Sundays and all major holidays.
Do you only take big projects above a certain amount?
No. We welcome all job types and sizes. Our goal is to create long-term relationships — a partnership in your home maintenance and improvement journey.
What about fixtures such as shower doors, vanities and similar products?
We work with you on those larger products. Our remodeling and rehab estimates include those items with samples provided. If our samples do not match your taste, or your preferences go beyond the allowance, we consult with you and adjust. We discuss these scenarios during the on-site consultation and keep you updated as the project progresses.
Do I need to be home while the work is ongoing?
That depends on the job type and your comfort level. For a single-day job we prefer someone over 18 to be home. For multi-day or multi-week work you do not need to be home throughout. Our goal is to limit disruption to your schedule, and we discuss access before your project starts.
Question not answered here?
Free on-site consultations, project-based pricing and a crew that shows up when it says it will.